Wow -- THAT'S Customer Service!! - Expert Wordpress Guys

I purchased Expert Wordpress because I have two blogs that I want to create and I want to build them with RSS and now some friends are advising 'go with Wordpress' who before were saying Blogger was just as good for SEO (drives me crazy how many times they change their advice).  BUT the one blog I wanted to add to an existing website and I am 99% sure that only Wordpress really handles that quickly.  But Wordpress is a pain in the .... right? 

It was until Expert Wordpress. I went ahead and bought this because I am just swamped in my day job and the only way I have a chance of getting a Wordpress blog created is if I can do it in about 15 minutes -- which is all this takes.

But  now, before I've even gotten a chance to use the product, the co-creators sent me a note asking advice for how to make it better.  Now That's Customer Service.  And this isn't just a glib, hope you like it sort of note, it's a thoughtful, please answer specific questions.  See below....

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We hope that by now you are well on your way with your new blog. We
have made sure that instructions were as clear as possible but...

No Product is Perfect!

We don't really expect that of this product. That is why we need
your help in determining what we have done right and what could use
more work and perhaps even additional content...

Here's what you need to do:

Please take a quick minute or two of your time to simply hit
"reply" and fill in your answers to the questions below. Remember,
we want to know what YOUR needs are so we can keep adding what you
want in the product.

After all, it does neither of us any good if we add content that
you're not interested in.

Thanks so much!

Warmest regards,
Alex and Dmitriy

* * *

The questions below are most appropriate for the members who
purchased the upgrade to the Advanced level. But we appreciate
everyone's answers, after all - it is never too late to reconsider
and upgrade!

============================================
   Expert WordPress Questionnaire
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1. What is the one part of the product you liked the most?


2. What are the biggest problems you are facing with your blog
right now?


3. What exact topic are you interested to learn about?


4. What blogs, sites or forums do you most frequently visit to find
additional info?


5. What was the one part about EWP you didn't like?


6. What can we do to improve it?


7. Was the overall purchase worth the price as compared to other
similar products you have seen and tried?


8. If you like the product and are interested in providing
testimonial or case study please provide it here:


9. Can we use your testimonial in our marketing materials?
__ Yes __ No


If you agree we will only use your name and the information you
provide below.

Full Name:
City:
State (or Province):
Country:
Website of yours you wish to promote: (Must be your own-i.e. no
affiliate sites)

Thank You!

Alex S. and Dmitiry A.

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I was impressed and I'll try to remember to post here once I start up the new blog(s). Meanwhile if anyone beats me to the punch and uses Expert Wordpress, please let me know.

P.S. Sorry, at one point I saved this post, thinking I was saving in draft mode, but I guess it half-published it. In case any of you were wondering why I was a little more disjointed and incoherent than usual. That's why.

Comments

[Alex Sysoef]

Thank you fro your comment - we do take feedback seriously and record all of it. In fact - beta testers feedback has completely changed the way product was provided - mp3 and iPod movies were result of the feedback with more coming!

Alex